Terms of Service

1. Acceptance of These Terms

These Terms of Service ("Terms") are a legal agreement between you and Three Points Social ("Three Points," "we," "us," or "our"), a local SEO and Google Business Profile management agency located at 14261 SW 120th St Suite 108-373, Miami, FL 33186.

These Terms govern your use of our website at https://www.threepointssocial.com, our free Google Business Profile audit, our paid services, and our email and SMS programs (together, the "Services"). By using the Services, submitting a form, or checking a consent box, you agree to these Terms and to our Privacy Policy, which is part of these Terms.

Eligibility. You must be at least 18 years old and able to enter a binding contract. If you use the Services for a business, you confirm that you are authorized to act for that business and to bind it to these Terms.

If you and Three Points sign a separate service agreement or proposal, that document controls where it conflicts with these Terms.

2. Our Services

Three Points provides local marketing services to businesses in the United States, delivered remotely. Services may include Google Business Profile management, listing optimization and reinstatement support, local SEO, website design, review generation and response, Local Service Ads, Google Ads management, AI search visibility, lead tracking, and local citations. The scope, deliverables and price of paid work are set out in your proposal, order or invoice.

Free GBP audit. The free audit is provided at no cost, with no credit card and no obligation to buy. It is based on publicly available information and the details you give us, and is for informational purposes only.

No guaranteed results. Search rankings, map pack positions, calls, reviews and leads depend on Google and other platforms, which we do not control, as well as your market, competitors and business. We do not guarantee any specific ranking (including a #1 position), traffic, number of calls, reviews or revenue. Timeframes we share, such as "first results in 60–90 days," are typical estimates based on past clients, not promises.

Profile reinstatement. For suspended Google Business Profiles, we will review your case and tell you honestly whether we believe we can help. Google alone decides whether a profile is reinstated, and we cannot guarantee reinstatement.

We may change, add or discontinue parts of the Services at any time, with notice to active clients for changes that affect their paid work.

3. Fees, Billing and Cancellation

Month to month. Unless your proposal says otherwise, paid Services are billed monthly, in advance, with no long-term contract. By purchasing, you authorize us or our payment processor to charge your chosen payment method each billing period until you cancel.

Setup and one-time fees. Some Services, such as website design or reinstatement work, may carry one-time fees stated in your proposal.

Advertising spend. Budgets for Google Ads, Local Service Ads or other paid media are paid by you directly to the platform, or reimbursed to us, and are separate from our management fees.

Late payment. If a payment fails or is late, we may pause work until the account is current.

Cancellation. You may cancel at any time by emailing sales@threepointssocial.com or calling +1 (305) 219-5779. Cancellation takes effect at the end of the current paid billing period, and you will not be charged again. Fees already paid are non-refundable, except where required by law or agreed in writing.

On cancellation, you keep ownership of your Google Business Profile, website content you paid for, and your accounts. We will remove our access to your accounts on request, or transfer ownership roles back to you.

4. Client Responsibilities and Third-Party Platforms

Accurate information. You agree to give us accurate, current information about your business, including its name, address, phone, hours, services, licenses and service area. You are responsible for the truth of that information and any claims we publish at your direction.

Account access. You agree to grant us the access we need (for example, manager access to your Google Business Profile). You remain the owner of your accounts. We will use access only for the agreed work.

Third-party platforms. Google, Meta, directories, review sites and AI search tools are operated by third parties with their own terms and policies. They may change algorithms, suspend listings, remove content or change features at any time. We are not responsible for their actions, outages or policy changes.

Customer contact lists. If we send review requests, emails or texts to your customers on your behalf, you confirm that you have the consent required by law (including the TCPA and CAN-SPAM) to contact those people, and you will provide opt-out requests to us promptly.

Reviews and endorsements. We follow Google's policies and the FTC's rule on consumer reviews and testimonials. We will not write fake reviews, buy reviews, offer incentives conditioned on positive reviews, selectively ask only happy customers in a way that violates platform rules, or suppress negative reviews. You agree not to ask us to do any of these things.

5. Email and SMS Communications

Email marketing

By checking the email consent box or otherwise opting in, you agree to receive marketing emails from Three Points Social, such as local SEO tips, offers, updates and newsletters. Frequency varies. You can unsubscribe at any time using the link in any email or by emailing sales@threepointssocial.com. We will honor your request within 10 business days, as required by the CAN-SPAM Act. Service and account emails (audit results, reports, invoices) may continue while you are a client.

SMS / text message program

Program name: Three Points Social Text Alerts

Description: By entering your mobile number and checking the SMS consent box, you agree to receive recurring automated marketing and informational text messages from Three Points Social at the number provided, including offers, local SEO tips, audit updates, appointment reminders and account notices.

Consent is not a condition of any purchase.

• Message frequency varies.
• Message and data rates may apply.
• Opt out: reply STOP to any message to cancel. You will receive one confirmation message and no further texts. You may also opt out by emailing sales@threepointssocial.com or calling +1 (305) 219-5779.
• Help: reply HELP for assistance, or contact sales@threepointssocial.com or +1 (305) 219-5779.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include major U.S. carriers; service may not be available on every carrier or device.
• Rejoin: after opting out, you may re-subscribe by opting in again through our website or by texting START.

You confirm that you are the subscriber or authorized user of the mobile number you provide. If you change or give up that number, please opt out or tell us so we can remove it.

Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details on how we handle your information.

6. Intellectual Property and Acceptable Use

Our content. The Three Points Social name, logo, website, reports, templates, methods and materials are owned by Three Points or its licensors and protected by U.S. copyright and trademark law. You may not copy, resell or reuse them without our written permission, except for internal use of reports we deliver to you.

Your content. You keep ownership of your business name, logos, photos and other content you give us. You grant us a limited license to use that content only to perform the Services. You confirm you have the rights to everything you provide.

Work product. Once paid in full, deliverables created specifically for you (such as website content, posts and profile descriptions) belong to you, unless your proposal says otherwise. We may keep general know-how and reusable tools.

Portfolio use. With your permission, we may name your business and share anonymized or approved results as a case study or testimonial.

Acceptable use. You agree not to use the Services to break any law, infringe anyone's rights, publish false or misleading business information, send spam, upload malware, scrape or overload our website, or attempt to access systems without authorization.

7. Disclaimers, Limitation of Liability and Indemnification

Disclaimer. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, THREE POINTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL PRODUCE ANY PARTICULAR RANKING OR BUSINESS RESULT, OR THAT THEY WILL BE UNINTERRUPTED OR ERROR-FREE.

Limitation of liability. TO THE FULLEST EXTENT ALLOWED BY LAW, THREE POINTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, LEADS, DATA OR GOODWILL, INCLUDING LOSSES CAUSED BY GOOGLE OR OTHER PLATFORM ACTIONS. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE FEES YOU PAID US IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some states do not allow certain limits, so some of these may not apply to you.

Indemnification. You agree to defend and hold harmless Three Points and its owners and contractors from claims, losses and costs (including reasonable attorneys' fees) arising from your breach of these Terms, the business information or content you provide, your violation of law, or messages sent to your customer contacts at your direction without valid consent.

8. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-law rules.

Informal resolution first. Before filing any claim, you agree to contact us at sales@threepointssocial.com and give us 30 days to try to resolve the issue informally.

Venue. Any dispute not resolved informally will be brought only in the state or federal courts located in Miami-Dade County, Florida, and both parties consent to their jurisdiction. Either party may bring a qualifying claim in small claims court.

9. Termination

We may suspend or end your access to the Services if you breach these Terms, fail to pay, or ask us to do something unlawful or against platform policies. Sections that by their nature should survive (including fees owed, intellectual property, disclaimers, limitation of liability, indemnification and governing law) survive termination.

10. General Terms

If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver. You may not assign these Terms without our consent. Neither party is liable for delays caused by events beyond its reasonable control. These Terms, our Privacy Policy and any signed proposal are the entire agreement between us.

11. Changes to These Terms

We may update these Terms from time to time. The new version will be posted on this page with a new effective date. For material changes, we will notify active clients by email. Continued use of the Services after the effective date means you accept the updated Terms.

12. Contact Us

Three Points Social
14261 SW 120th St Suite 108-373
Miami, FL 33186, United States

Email: sales@threepointssocial.com
Phone: +1 (305) 219-5779
Website: https://www.threepointssocial.com